Privacy Policy

By using our website or mobile application, you are entering into a legally binding agreement with Roam1. These Terms and Conditions outline the terms of your access and usage of our application. We encourage you to carefully review these terms to ensure a mutual understanding between us.

To access the Application, it is essential that you acknowledge and accept our Terms and Conditions of Use. By doing so, you demonstrate your understanding and agreement with these terms. However, if you disagree with any of these conditions, we kindly request that you refrain from using the application and discontinue its use promptly.

To ensure transparency and clarity, we want to inform you that there may be additional terms and conditions or documents that are periodically shared on the Application. These supplemental materials are just as important as the Terms and Conditions mentioned above and should be considered as an integral part of your agreement with us.

Rest assured that we have the ultimate authority to make changes or updates to these Terms and Conditions. This gives us the flexibility and adaptability to ensure our policies are in line with any evolving circumstances or reasons that may arise. Rest assured, we will keep you informed about any modifications to these Terms and Conditions. By simply updating the "Last updated" date, you will be promptly notified of any changes. You can rely on this method instead of expecting specific notices for each alteration.

Ensuring that you are up-to-date with any updates to the Terms and Conditions is crucial, and it falls under your responsibility. It's important to regularly review these terms so that you stay informed and aware of any changes that may affect you.

By continuing to use the Application after revised Terms and Conditions are posted, you will be automatically subjected to and considered fully informed about any changes that have been made. It is important to note that your acceptance of these changes is implied.

Our top priority is to ensure that our service complies with all applicable laws and regulations. Therefore, it is crucial to note that the use of our application is strictly intended for individuals and entities in jurisdictions or countries where it aligns with the legal requirements. We strongly advise against using our service in any jurisdiction or country where it would be considered unlawful or against regulations.

By accessing the Application from different locations, individuals take their own initiative and are fully accountable for complying with relevant local laws, if and when they apply.

1. eSIM service

esim.roam1.com (Roam1) sells prepaid eSIM with data service plans based on eSIM technology (the “Service”). Roam1 may be reselling the Service through a Partner or an Agent.

2. Terms of service

1.    Registration

·        Registering for our Service has never been difficult!! Customers have multiple options to choose from when signing up. They can conveniently register through our user-friendly website, access our Roam1 App, or even register with the help of other trusted partners or agents. We aim to provide a seamless and hassle-free registration process for all of our valued customers.

·        To fully enjoy the benefits of registration, customers are kindly asked to provide essential details. This includes their First and Last name, as well as a verifiable email address. For added personalization, customers also have the option to upload a profile photo and share their travel preferences. Rest assured, providing this information is entirely voluntary and helps us tailor our services to meet your unique needs.

To register for the service, it is imperative for customers to accept both the General Terms and Conditions, as well as the Privacy Policies. By doing so, customers ensure that they are fully informed about their rights and responsibilities, while also maintaining their privacy and data security.

  2.2. Purchase and Activation

  2.2.1. Roam1 may limit the availability of plans to specific countries. Rest assured, our website, Roam1 app, and trusted partners and agents are all equipped with easy-to-use search and purchase functionalities. This gives you the freedom to explore, select, and buy the perfect plan that suits your needs without any hassle.

  2.2.2. When customers choose to purchase our Service, they are confirming that they already possess an unlocked and eSIM-compatible device, as this is a necessary requirement to fully enjoy the benefits of our Service.

  2.2.3. After making a purchase, it is important for customers to download the eSIM onto their device. This step ensures that the data plans are properly configured according to your order specifications. The best part is that once downloaded, the eSIM remains on your device even after your credit has been used up or your plan has expired.

Customers have the flexibility to remove the eSIM in their phone settings whenever they please. However, we highly recommend that customers refrain from removing the eSIM until their plan has been fully utilized or expired. This will ensure a seamless and uninterrupted experience throughout their plan duration.

  2.2.4. In order to enjoy our services, customers are required to follow a simple process. Firstly, they need to download the eSIM onto their device. Once that's done, activating the data plan attached to the eSIM will initiate the service. It's worth noting that a stable internet connection is essential for a smooth downloading and activation experience. Rest assured, we are here to assist you every step of the way.

  2.3. Duration and Termination

  2.3.1. Once you have successfully downloaded the eSIM and activated the associated data plan, the Service will start right away. You can begin enjoying its benefits without any delays or waiting periods.

  2.3.2. Rest assured that the duration of the Service will align perfectly with the terms outlined in your chosen plan. You can rely on our commitment to providing you with the agreed-upon timeframe, ensuring a seamless and satisfactory experience throughout your service journey.

  2.3.3. Rest assured, the Service will come to an end either when your plan is fully utilized or when its designated duration expires, whichever happens first.

  2.3.4. In the event that the Customer fails to adhere to the obligations stated below, Roam1 reserves the right to temporarily suspend their access to the Service. This action may be taken with or without prior notice in order to maintain the integrity of our platform.

Roam1 maintains the right to close any customer's account and request appropriate payment if there is a suspicion of improper use of credits, promotions, or referrals for our services. This ensures that our platform remains fair and compliant with all terms and conditions. We take violations of laws, statutes, and regulations seriously to protect the integrity of our services.

Thank you for bringing this to my attention. It is indeed important for Roam1 to protect its interests and maintain the integrity of its services. By reserving the right to close accounts and request proper payment, Roam1 ensures that customers who attempt to use credits, promotions, and referrals in an inappropriate manner will be held accountable. Furthermore, by enforcing these terms and conditions, Roam1 aims to ensure compliance with applicable laws, statutes, and regulatory requirements. This helps create a safe environment for all customers while upholding legal obligations. If you have any further questions or concerns regarding these terms and conditions or any other matter related to Roam1's services, please feel free to ask.

  2.4. Engagement

The Service is offered to you with the understanding that it is provided as is and as available. At Roam1, we take every effort to ensure that the Service remains accessible to you at all times, subject to our and/or our service provider's ability to maintain network capacity and connection availability. Rest assured, we are committed to making the Service as reliable as possible for your convenience.

While Roam1 strives to provide a seamless experience, it's important to note that our network coverage and service availability are dependent on the technology and networks provided by our trusted partners. Therefore, we cannot guarantee uninterrupted connectivity or flawless service quality at all times. However, rest assured that we continuously work with our partners to ensure the best possible network performance for our users.

  2.4.2. At Roam1, we believe in collaboration and partnering with other entities to enhance our service offerings. Rest assured that we work with trusted partners to provide you with the best possible experience. While it is not mandatory for us to notify customers about our use of partner services, we value transparency and always strive to keep you informed. We kindly ask our customers to comply with the Terms and Conditions set forth by our esteemed partners as well, ensuring a mutually beneficial relationship for all parties involved.

 2.4.3. We understand that the availability of our service relies on the capabilities of our partners to maintain network capacity and connection availability. While we cannot guarantee these factors, we work closely with our partners to ensure optimal service performance and minimize any potential disruptions. Rest assured, we are committed to providing you with the best possible experience.

  2.5. Customer Obligations

  2.5.1. By utilizing our Service, the customer affirms their commitment to abide by these Terms and Conditions. They also acknowledge their responsibility for any and all usage of the Service.

  2.5.2. Our valued customers understand the importance of providing accurate and up-to-date registration information. By agreeing to this, they demonstrate their commitment to maintaining the highest standards of authenticity and completeness.

  2.5.3. To ensure the highest level of security and protection for all users, we kindly ask our customers to keep their passwords confidential. By doing so, you will have full responsibility for any activity or usage associated with your account. In order to maintain a positive experience for all, we reserve the right to remove, reclaim, or modify any username that is deemed objectionable at our sole discretion.

  2.5.4. By agreeing to use our Service, customers are expected to abide by all relevant laws and regulations of their home nation, country of residence, and the country they are currently in. This ensures a responsible and compliant use of our Service.

  2.5.5. The customer agrees that the service shall be used for personal consumption only.

  2.5.6. Our valued customers understand and acknowledge that the Service should not be utilized for any abusive, illegal, or fraudulent activities. It is also crucial to refrain from engaging in actions that may impair or damage the overall integrity of the Network. By adhering to this policy, we ensure a safe and secure environment for all users.

  2.5.7. By agreeing to our terms, customers understand the importance of maintaining fairness and integrity within our Program. This means that credits, promotions, and referrals for our Services should not be used in a way that undermines the legitimacy of the Program. This includes creating fake accounts or using fictitious identities to participate. We value transparency and want to ensure that everyone has an equal opportunity to benefit from our offerings.

Roam1 retains the right, at our discretion, to disqualify customers from participating in the Program and using our Services in the future.

  2.5.8. By agreeing to these terms, the customer acknowledges that in the event of any breach of their obligations, Roam1 has the right to temporarily suspend the service. It is important to note that during this suspension period, the customer remains responsible for all charges related to the services and must fulfill their payment obligations as outlined in these terms and conditions.

Please be aware that any intentional action to harm or disrupt the proper functioning of our Services and Program could potentially violate both criminal and civil laws. We strongly advise against engaging in such activities, as they can have serious legal consequences.

To protect our rights, Roam1 retains the authority to seek appropriate remedies and compensation, which may include attorney fees. We will utilize the full extent of the law, including potential criminal prosecution if necessary.

3. Payment Terms

  3.1. The customer may register and buy the eSIM on our website: https://esim.roam1.com/ and on the Roam1 App. Payment may be processed through an authorized agent of Roam1.

  3.2. You'll be delighted to know that all eSIMs are prepaid and the prices already include any indirect taxes, unless stated otherwise. To ensure accuracy, the applicable indirect tax will be determined based on the zip code provided in the billing information associated with your Credit Card Payment.

  3.3. Indirect taxes refer to sales tax, value-added tax, and other comparable levies or charges imposed by government authorities when Plans are sold. These taxes play a crucial role in generating revenue for the government and are necessary to support various public services and infrastructure developments. By ensuring compliance with these tax obligations, businesses contribute to the overall welfare of society while also maintaining a level playing field for fair competition.

4. Returns and Refunds Policy

  4.1. With our seamless eSIM purchasing process, customers will now have the convenience of being charged immediately upon their purchase.

  4.2. At Roam1, we understand that sometimes customers may encounter issues with their eSIM. That's why we offer a hassle-free refund or change policy for any problems that arise before the installation and activation of the eSIM. Additionally, if there is a technical problem originating from our end after the activation of your eSIM, rest assured that we will take full responsibility and provide timely assistance to resolve it. Your satisfaction is important to us, and we are committed to providing you with the best possible experience throughout your journey with us.

  4.3. We value your feedback and want to make it as easy as possible for you to reach out to us. If you have any complaints or feedback about our service, you can contact us through various channels. Simply send us a message on our WhatsApp channel, talk to our chatbot on the website, compose a message to our support team in the Help Center of our mobile app, or email us at .

5. Governing Law and Legal Compliance

  5.1. Rest assured that this Agreement, along with any non-contractual obligations arising from it, will be subject to the laws of the State of London, United Kingdom. In the event of any disputes, they shall be addressed in the courts within the jurisdiction of the city London, United Kingdom.

  5.2. It's important to note that your use of our services may be subject to additional rules, regulations, and laws from other states or countries. We strive to provide a seamless and compliant experience for our users, ensuring that all applicable guidelines are followed.

  5.3. In order to comply with legal and regulatory requirements, we may need to collect certain personal information from you. You agree that you will provide us with true and accurate information if we ask you for such information for legal or regulatory compliance. The terms of our Privacy Policy (see below) govern the way we use or disclose your personal information.

6. Privacy Policy

  The privacy of our customers is very important to us. Check out our mobile and website Privacy Policies. This Terms and Conditions are incorporated into our Privacy Policy, which you agree to by using the Application.

  When a valid order of a governmental representative or court order requires us to disclose your personal details, we may have to do so. Registration for the Services indicates your consent to such disclosure, including to countries with a lower level of data protection than the United Kingdom.

7. Assignment

Without the express consent and authorisation of the client, Combitz may assign, transfer or subrogate the rights and obligations arising from this Agreement to any company of its group.

 For more information about terms and condition

  You can reach our team 24/7, 365 days a year. Just send a message to our email or our online chat:

Email:

You can also call us at: (this line is operated 9.00 – 17.00 Central European Time)

All business enquiries should be sent to:

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